Overview

At Sunny Essence, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return or refund under the conditions outlined below.

Return Eligibility

You may request a return within 7 days of receiving your order. To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging
  • The product must be in the same condition as delivered
  • Proof of purchase (order confirmation or receipt) must be provided

Non-Returnable Items

For hygiene and safety reasons, certain items such as opened or used beauty products cannot be returned or refunded.

Return Process

To initiate a return, please contact us within 7 days of delivery at:
[email protected]

Include your order details and reason for return. Once approved, we will provide further instructions.

Refund Policy

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds are processed within 5–7 business days after inspection
  • Refunds are issued in cash or through a mutually agreed method since we operate on Cash on Delivery
  • Refunds will only be issued for eligible returned items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We may request images as proof to process your claim quickly.

Exchange Policy

We only replace items if they are defective or damaged. Requests for exchanges must be made within 3 days of receiving the product.

Late or Missing Refunds

If you have not received your refund within the stated timeframe, please contact us at [email protected] for assistance.

Contact Us

For any questions regarding returns or refunds, please contact:
Email: [email protected]